$15.50~ $17 per hour •  Full Time including some Saturdays

The Retail Associate is responsible for assisting guests with purchases and supporting the overall operations of the Chocolaterie. More importantly, the Retail Associate is the face of the boutique and has an opportunity to connect with our clients to create memorable experiences. To be successful in this role, you must be passionate about customer service and have a desire to learn more about chocolate and confections.



— Essential Duties and Responsibilities:



The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.


• Represent the Chocolaterie in a positive manner; greet customers and assist them with purchases.
• Collect and process payment for purchases; follow cash handling and credit card policies and procedures.
• Answer phone calls and respond to email inquiries.
• Assist Chocolatier with portioning, arranging, and packaging food products.
• Prepare products for shipping and organize shipping/delivery process; keep accurate records.
• Maintain the cleanliness and appearance of the boutique.
• Assist with ordering supplies and counting inventory.
• Receive deliveries; verify vendor invoices with delivery specs and check product quality.
• Perform work duties in accordance with company safety and security policies and procedures as well as OSHA regulations.
• Represent Deux Crane’s values on a daily basis.


— Required Skills and Abilities:


• Service Orientation — Actively looking for ways to help people
• Computer Skills — Must be proficient in using common programs such as Microsoft Word and Excel and be able to operate basic office machines
• Attention to Detail — Must be detail-oriented; able to follow processes and routines
• Time Management — The ability to effectively manage one's own time
• Social Perceptiveness — Awareness of others' reactions and understanding why they react as they do
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Decision Making — Consider the relative costs and benefits of potential actions and choosing the most appropriate one
• Troubleshooting — Determine causes of operating errors and deciding what to do about it
• Prioritization — Must be able to adjust to changing priorities and complete multiple projects despite interruptions
• Comprehension and Expression — The ability to comprehend and communicate information and ideas so others will understand
• Physical Demands — Must be able to lift up to 20 lbs. at a time; ability to remain stationary for extended periods of time; push, pull, and bend as necessary; ability to grasp items and be steady


— 
Experience/Education:


• High school diploma or equivalent preferred
• Minimum of 6 months of retail experience
• Prior experience with Shopify preferred




— Work Environment:


• Indoor setting
• Moderate noise levels
• Frequent use of computer (point of sale system)
• We wear masks in the kitchen and in the boutique




— How To Apply:

Please send your resumé to info@deuxcranes.com

Assistant Chocolatier – Join Our Luxury Chocolate Boutique in Los Gatos, CA

Are you passionate about culinary creativity and luxury confections? Deux Cranes, a Japanese and French-inspired chocolate boutique, is seeking an Assistant Chocolatier to join our production facility in Los Gatos, CA. This is a unique opportunity to be part of a growing brand that celebrates multiculturalism through innovative chocolates and confections. The position begins immediately.

About Deux Cranes Chocolates and Confections

At Deux Cranes, we craft chocolates and confections for adventurous, curious, and passionate consumers. Our creations transcend traditional flavors, featuring combinations like matcha white chocolate, passionfruit chocolate, and dark chocolate with miso-roasted almonds. Every piece is meticulously designed to taste as exquisite as it looks.

Sourcing premium chocolate from France and drawing inspiration from Japanese and French culinary traditions, we aim to create confections that connect people through shared experiences and cherished memories. Whether sparking nostalgia or inspiring curiosity, our products are crafted to foster meaningful connections.

Role Overview:
As an Assistant Chocolatier, you will support our Chocolatier in preparing, cooking, and presenting high-quality chocolates and confections. This role requires an eye for detail and a love for creating beautiful, delicious products. You will also ensure kitchen cleanliness, safety, and efficient operations while working in a fast-paced and collaborative environment.

Key Responsibilities:

• Support Chocolate Production: Work closely with the Chocolatier to prepare ingredients, following precise recipes to weigh, measure, and mix. Assist in the preparation and creation of chocolates, confections, and other treats to ensure each product meets our quality standards.
• Product Presentation & Packaging: Skillfully portion, arrange, garnish, and package finished products, ensuring they are visually appealing and aligned with the Deux Cranes aesthetic.
• Shipping & Inventory Management: Organize and prepare products for shipping, ensuring timely and accurate delivery. Keep detailed and accurate records of products shipped. Assist in inventory management by ordering supplies, checking inventory levels, and receiving deliveries while maintaining product quality standards.
• Quality Control: Perform taste tests and visual inspections to ensure all products meet Deux Cranes' high standards of taste, texture, and presentation.
• Kitchen Maintenance & Safety: Maintain a clean and organized kitchen by washing and disinfecting surfaces, utensils, and equipment. Ensure the kitchen is in compliance with food safety standards, including proper labeling, storing, and rotating ingredients using the "first in, first out" method.
• Equipment Monitoring & Maintenance: Monitor kitchen appliance temperatures and ensure they’re operating at optimal levels. Perform routine maintenance and identify any equipment issues.
• Team Collaboration: Work in close partnership with the Chocolatier and team members, ensuring smooth and efficient operations in the kitchen and boutique while contributing to a positive, collaborative work environment.
• Safety & Compliance: Follow all company safety and security policies, as well as OSHA regulations, to ensure a safe work environment. Represent Deux Cranes’ values and commitment to quality and excellence in every task.

Required Skills & Abilities:

• Service-Oriented: A passion for delivering exceptional customer experiences and contributing to a positive atmosphere.
• Social Perceptiveness: Ability to understand others’ reactions and adjust your actions accordingly.
• Problem Sensitivity: Ability to recognize when issues arise and take appropriate action to resolve them.
• Decision Making: Make informed decisions by evaluating the relative costs and benefits of various options.
• Prioritization: Adapt to shifting priorities and manage multiple tasks with focus and efficiency.
• Communication: Clear and effective communication, both verbal and written, with the team and customers.
• Kitchen Equipment Expertise: Comfort with operating kitchen equipment and performing routine maintenance when needed.
• Physical Stamina: Ability to lift up to 50 lbs and remain active for extended periods in a fast-paced kitchen environment.

Experience & Education:

• High school diploma or equivalent preferred.
• Proficiency in English (reading, writing, and speaking) for production reports and paperwork.
  
• Minimum 2 years of experience in a kitchen or food preparation environment.
• Chocolate production/pastry experience is a plus, though not required. A basic understanding of chocolate handling is preferred.
• Valid Food Handler Card.

Work Environment:

• Indoor, kitchen setting with moderate noise levels.
• Occasional exposure to hot and cold temperatures.
• Frequent use of kitchen equipment.
• Masks required in both kitchen and boutique areas for safety.

Position Details

• Schedule: Up to 40 hours/week, typically 6:00 AM–4:30 PM, four days a week (overtime pay included). Seasonal schedules may vary, with occasional weekend shifts.
• Compensation: Full-time employment with opportunities for growth.

Why Join Deux Cranes?

At Deux Cranes, we believe in fostering a supportive and inclusive workplace where team members can thrive and grow. We are an equal-opportunity employer and value diversity in all forms.

Please send your resumé to info@deuxcranes.com